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Revenue Cycle Client Liaison

RCM Client Liaison

Recognized as one of the fastest growing companies in Tampa Bay eight years in a row and on the Inc. 5000 list of top privately held companies in the country for the last six years, DAS Health is seeking full time RCM (Revenue Cycle Management) Client Liaison 

 

As an RCM Client Liaison, you will oversee a variety of RCM duties in support of the operating teams and clients. You will be responsible for leading teams in the collection cycle, maintaining accounts receivable best practices and monitoring team members’ duties and time allocations. Additionally, you will work directly with our clients to answer questions, provide solutions and communicate status updates. The RCM Client Liaison is an integral part of our RCM team which ensures we are meeting performance and quality assurance benchmarks.     

 

Specific job duties include:

  • Establishes and maintains positive working relationships with the client/practice and their management.
  • Works closely with the RCM Operations Manager and RCM Leads to address client/practice specific AR issues; identifies problem areas and through regular contact with practice and RCM Operations Manager and RCM Leads.
  • Manages client/practice inquiries ensuring timely and accurate responses.
  • Monitors client results weekly/monthly and communicates performance to the client/practice as well as review monthly/quarterly/annual AR performance, KPIs.
  • Reviews utilization with client/practice and works closely with RCM Leads and client/practice to ensure accurate capture of all revenue.
  • Works closely with the practice/client to address variances, barriers or concerns.
  • In partnership with operations, assesses the status of client accounts, identifies problem areas and through regular contact with the client communicates the areas in which Operations is expanding to help meet their goals.
  • Develops and presents appropriate practice communication plan for onsite meetings, considering complexity, practice desires.
  • Documents meeting results, providing practice feedback to Operations and Management.
  • Maintains healthcare industry, compliance, and HIPAA requirements and coding and billing standard knowledge when presenting to the practice.
  • Other duties as assigned.
  • Maintains strict confidentiality in accordance with HIPAA regulations and Company policy.
  • Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
  • Always embodies the principles of the corporate Values.
  • Conducts all business in a professional manner maintaining respect for individuals.
  • Complies with departmental and company-wide policies and procedures.

Requirements: 

  • High School diploma or GED equivalent
  • Minimum of 3 years of medical billing experience
  • Exceptional communication (oral & written) skills.
  • Practical experience working with various levels of management
  • Knowledge of medical terminology, ​ICD-9/CPT/HCPCS coding and CCI edits
  • Familiar with insurance companies' processes and nuances regarding claim adjudication
  • Ability to analyze complex business and technology issues while understanding a client’s requirements
  • High energy with strong initiative, unquestionable reliability, and follow-through, self-directed and organized
  • Ability to multi-task and excel in a fast-paced environment
  • Detailed oriented with professional demeanor
  • Ability to deal with stressful situations
  • Proficient in Microsoft products
  • Comply with all HIPAA, OSHA and other regulatory requirements

Preferred: 

  • Healthcare Billing experience with multi-specialty background
  • Certified Professional Coder
  • Bilingual (English/​Spanish) speaking and writing skills
  • Experience in the following software: Aprima® EHR, Allscripts MyWay® EHR, SalesForce

 

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our customers to deliver more patient-centric care, protect their earnings and increase profitability.

We offer base salary plus discretionary bonus, paid holidays and vacation, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment.  If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

 

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