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EHR Support Specialist

Recognized as one of the fastest growing companies in Tampa Bay eight years in a row and on the Inc. 5000 list of top privately held companies in the country for the last six years, DAS Health is seeking a full time Electronic Health Record Support Specialist.

 

This position is primarily responsible for handling and resolving incoming support cases related to all facets of Electronic Health Records, logged via phone, web, and email.  The EHR Support Specialist will identify and escalate all level 2 and level 3 internally via a warm handoff to the appropriate level with excellent supporting documentation. The EHR Support Specialist will advance the DAS Health brand via excellent written and verbal customer communication and support.

 

Specific job duties include:

  • Take phone calls from EHR clients to troubleshoot questions and Issues
  • Work trouble tickets logged via the web and through email
  • Manage cases through Customer Relations Management software (SalesForce®)
  • Document cases by issue type and reason
  • Escalate issues to Tier 2 and Tier 3 technical support specialists
  • Escalate cross departmental product issues to appropriate department
  • Rotate on after-hours emergency support call team
  • Work with Account Managers who visit customers locations
  • Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Other Duties and Responsibilities as may be assigned from time to time

 

Requirements: 

  • Associates Degree or equivalent certifications in related field with 3.5+ GPA
  • Electronic Health Record Experience
  • Phone based customer service experience
  • CRM documentation experience
  • Excellent written and verbal communication skills
  • Ability to work both 8am-5pm and 11am-8pm DST shifts
  • Ability to work on-call 24/7 for emergency support on a rotational basis

 

Strongly Preferred:

Healthcare IT experience (Medisoft)
Bachelor’s Degree in related field

 

About DAS

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We offer base salary plus discretionary bonus, paid holidays and vacation, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment.  If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

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