Application Support Specialist II (NextGen EPM)

Remote
Full Time
LMS / Support
Experienced
Application Support Specialist II – NextGen EPM (Fully Remote)

Company: DAS Health
Location: Fully Remote (U.S.)
Employment Type: Full-Time, Non-Exempt

About the Role
DAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side.
This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements.

What You’ll Do
  • Provide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflows
  • Troubleshoot application, workflow, and administrative configuration issues and identify root causes
  • Advise clients on NextGen EPM best practices and workflow optimization, not just technical fixes
  • Support the full revenue cycle lifecycle in alignment with RCM best practices
  • Analyze trends and recurring issues to help identify workflow gaps and recommend process improvements
  • Provide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflows
  • Document all support activity accurately in ConnectWise while meeting SLA and KPI expectations
  • Communicate clearly with clients, set expectations, and de-escalate high-pressure situations
  • Partner with internal teams and vendors to drive timely, sustainable resolutions
  • Participate in an on-call rotation for after-hours emergency support

What We’re Looking For

Required Qualifications
  • 3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side
  • Strong understanding of the full revenue cycle, including claims analysis and AR management
  • Experience with NextGen administrative and billing-side configuration
  • Ability to troubleshoot complex issues and also advise on workflow and operational best practices
  • Strong analytical and problem-solving skills with a root-cause mindset
  • Excellent verbal and written communication skills
  • Ability to stay calm under pressure and communicate clearly with clients
  • Associate’s Degree in a healthcare or healthcare IT–related field

Preferred Qualifications
  • NextGen EPM certification
  • Experience supporting NextGen version 8
  • Experience with Luma Health or similar patient engagement platforms
  • Bachelor’s Degree in a healthcare or IT-related field

Why DAS Health
At DAS Health, we support healthcare organizations nationwide with innovative technology solutions and managed services. Our team members are trusted advisors who help clients improve operations, strengthen revenue cycle performance, and deliver better patient experiences.
We offer a collaborative, remote-friendly environment where your expertise is valued and your impact is visible.

DAS Health is an Equal Opportunity Employer and values diversity in the workplace.
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