Field Services Technician II

Fort Wayne, IN
Full Time
MSP
Mid Level
Field Services Technician II
Location: Full-Time Onsite – Fort Wayne, Indiana
Department: MSP
Reports To: MSP Field Services Team Lead
About DAS Health
DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients.
Position Overview
We are seeking a Field Services Technician II for a full-time onsite role in Fort Wayne, Indiana. In this position, you will be the primary IT support resource at one of our client locations, responsible for providing hands-on support for a wide range of IT systems and services across the company. This independent role is ideal for a self-starter who thrives in a client-facing environment and enjoys supporting users at all levels.
Key Responsibilities
  • Serve as the primary onsite IT support for the client, supporting all staff and departments.
  • Communicate daily with client staff regarding service request updates.
  • Resolve tickets within required Service Level Agreements.
  • Manage assigned tickets through resolution, escalating when necessary.
  • Standardize systems, processes, and tools to drive automation and rapid service restoration.
  • Adhere to change management and documentation policies.
  • Create and update client asset documentation.
  • Implement, troubleshoot, and provide intermediate support for:
    • Mac and Windows devices (setup, troubleshooting, maintenance)
    • Client networks (firewalls, routers, switches, WiFi)
    • Windows server administration
    • PC applications and OS issues
    • MSP tools and systems (RMM, antivirus, etc.)
    • Microsoft environments (Microsoft 365, Office products, email, collaboration tools)
    • VPN access for secure remote connectivity
  • Support client onboardings and implementations.
  • Coordinate with third-party vendors.
  • Participate in after-hours on-call duties as needed.
  • Travel locally as required for assessments, installations, and support.
  • Identify and address trends to reduce recurring technical issues.
  • Assist Service Desk with call queue and service tickets.
Requirements
  • High School diploma or GED required; Associate’s or Bachelor’s in IT-related field preferred.
  • 2-4 years of experience in Field Services or IT support.
  • A+ and Network+ certifications preferred.
  • Advanced experience supporting both MacOS and Windows environments.
  • Strong working knowledge of Microsoft 365, Office products, and VPN access.
  • Excellent troubleshooting, communication, and relationship-building skills.
  • Ability to work independently, anticipate needs, and deliver proactive solutions.
  • Willingness to support off-hours requests and adapt to a fast-paced, client-facing setting.
  • Cultural fit: personable, professional, and able to thrive in a family-oriented environment.
  • Must pass standard pre-employment screening; additional health or compliance checks may be required.
What We Offer
For full-time opportunities, DAS Health provides:
  • Competitive pay with discretionary bonus opportunities
  • Flexible Time Off
  • Continued Education Reimbursements
  • Company Paid Health Benefits for employees and family
  • 401k with Employer Match
  • Mental Health Services
  • Parental Leave
Ready to be the go-to IT expert onsite and make an impact in healthcare IT? Apply today!
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