Field Services Technician I (Northeast Florida - WM)

Jacksonville, FL

Full Time

360 - MSP

Mid Level

Field Services Technician I – Northeast Florida Region
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Jacksonville and surrounding areas

Position Summary
DAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the Northeast Florida (Jacksonville and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region.
The ideal candidate is proactive, organized, customer-focused, and comfortable working independently in a hybrid environment while collaborating with a broader managed services team.

Essential Duties & Responsibilities

Provide timely updates and clear communication to clients regarding service requests.
Resolve support tickets within defined Service Level Agreements (SLAs).
Manage assigned tickets through completion; escalate issues as appropriate.
Provide onsite technical support at multiple client facilities within the assigned region.
Travel to client locations for incidents, projects, installations, and assessments.
Install, configure, and troubleshoot PCs, hardware, software, and network equipment.
Maintain accurate documentation and asset records in IT Glue.
Participate in after-hours on-call rotation as required.

Required Qualifications

High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred).
1–3 years of experience in field services or IT support.
Strong troubleshooting, communication, and customer service skills.
Fundamental networking knowledge.
Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products.
Basic familiarity with Windows Server, Azure, AWS, and WVD.
Ability to travel within the assigned region and work flexible hours as needed.

Preferred Qualifications

CompTIA A+ and/or Network+ certifications
Prior experience in an MSP environment
Healthcare IT experience

Who We Are
DAS Health is a leading provider of healthcare IT and business solutions, supporting healthcare and senior living clients nationwide. We are committed to delivering exceptional service while fostering a collaborative, growth-oriented work environment.

Why Join DAS Health?

Supportive, team-oriented culture
Opportunities for technical skill growth and career advancement
Mission-driven work supporting healthcare organizations
Competitive benefits package

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This position requires regular travel to client sites in and around Northeast Florida (Jacksonville and surrounding areas). Do you have reliable transportation to perform the duties of this role?*

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Field Services Technician I (Northeast Florida - WM)

Field Services Technician I – Northeast Florida RegionDepartment: Managed Services (MSP)Employment Type: Full-Time, Non-ExemptWork Environment: Hybrid (Regional Field-Based Role)Location: Jacksonville and surrounding areas

Apply for this position

Field Services Technician I – Northeast Florida Region
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Jacksonville and surrounding areas