Field Services Technician I (North Florida - WM)

Tallahassee, FL

Full Time

360 - MSP

Mid Level

Field Services Technician I – North Florida Region
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Tallahassee and surrounding areas

Position Summary
DAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the North Florida (Tallahassee and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region.
The ideal candidate is proactive, organized, customer-focused, and comfortable working independently in a hybrid environment while collaborating with a broader managed services team.

Essential Duties & Responsibilities

Provide timely updates and clear communication to clients regarding service requests.
Resolve support tickets within defined Service Level Agreements (SLAs).
Manage assigned tickets through completion; escalate issues as appropriate.
Provide onsite technical support at multiple client facilities within the assigned region.
Travel to client locations for incidents, projects, installations, and assessments.
Install, configure, and troubleshoot PCs, hardware, software, and network equipment.
Maintain accurate documentation and asset records in IT Glue.
Participate in after-hours on-call rotation as required.

Required Qualifications

High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred).
1–3 years of experience in field services or IT support.
Strong troubleshooting, communication, and customer service skills.
Fundamental networking knowledge.
Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products.
Basic familiarity with Windows Server, Azure, AWS, and WVD.
Ability to travel within the assigned region and work flexible hours as needed.

Preferred Qualifications

CompTIA A+ and/or Network+ certifications
Prior experience in an MSP environment
Healthcare IT experience

Who We Are
DAS Health is a leading provider of healthcare IT and business solutions, supporting healthcare and senior living clients nationwide. We are committed to delivering exceptional service while fostering a collaborative, growth-oriented work environment.

Why Join DAS Health?

Supportive, team-oriented culture
Opportunities for technical skill growth and career advancement
Mission-driven work supporting healthcare organizations
Competitive benefits package

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

Do you have a valid driver's license?*

What's your citizenship / employment eligibility?*

What's your highest level of education completed?

LinkedIn Profile URL:

Desired salary*

This position requires regular travel to client sites in and around North Florida (Tallahassee and surrounding areas). Do you have reliable transportation to perform the duties of this role?*

This role may require lifting, transporting, and installing IT equipment at client sites. Are you able to perform the physical requirements of this position, with or without reasonable accommodation?*

This role may include participation in an after-hours or on-call rotation. Are you able to meet this requirement?*

How many years of experience do you have in a Field Services or IT support role?*

Have you provided onsite, field-based, or customer-facing IT support to clients or end users?*

Rate your experience with Microsoft 365 administration (password resets, license changes, email troubleshooting):*

Rate your troubleshooting experience with Windows OS in a business environment.*

Do you have experience supporting basic networking issues (e.g., connectivity, mapped drives)?*

How comfortable are you documenting technical work and maintaining client information in ticketing or documentation systems like IT Glue, ConnectWise, or similar?*

Do you currently hold any of the following certifications? (Select all that apply)* CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 FundamentalsAzure FundamentalsCisco CCNAITIL FoundationOther not listedNo relevant certifications

Privacy Statement Acknowledgment:

I acknowledge that I have read and understand the DAS Health Privacy Statement ( https://dashealth.com/wp-content/uploads/2025/04/DAS-Health-Privacy-and-Security-Statement-2025.04.21.pdf ).*

Human Check*

Submit Application

Join our Award-Winning Team!

Field Services Technician I (North Florida - WM)

Field Services Technician I – North Florida RegionDepartment: Managed Services (MSP)Employment Type: Full-Time, Non-ExemptWork Environment: Hybrid (Regional Field-Based Role)Location: Tallahassee and surrounding areas

Apply for this position

Field Services Technician I – North Florida Region
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Tallahassee and surrounding areas